Install and download help
Use Discord when a Windows or Linux build will not download, install, open, or pass verification. Include your operating system, architecture, and the exact message shown in the app.
Contact
Contact support.
Use Discord for install, download, and compatibility questions. Use email for billing, receipts, activation, and account help. Most support replies land within one business day.
Support paths
Send the issue to the right place.
Billing and license help
Use email for receipts, activation, checkout, license access, and account questions. Do not send passwords, private keys, source code, or payment card details.
Compatibility reports
If cleanup does not complete for a supported IDE, send the IDE name, platform, app version if you know it, and whether the IDE was running when cleanup started.
Support will not ask for your IDE password, payment card number, private keys, or source repository.
Onyx Pro support can help with installation, activation, and compatibility, but vendor accounts, credits, and eligibility remain with each IDE vendor.
The fastest reports include platform, architecture, selected IDE, and the cleanup or download message shown on screen.